Company Profile
DEFENDERS
Company Overview
Protecting What’s Important
As ADT®’s only Authorized Premier Provider, our team is committed to providing families with the highest quality home security and automation options to fit their needs. Our expert installers are certified, background checked, and trained to help protect the homes of millions of families across the nation. In fact, in 2015 Training Magazine recognized DEFENDERS as the 17th ranked company in their recognition of the 125 best training companies in the world. Since we emerged our team has continued to mature. DEFENDERS has become best-in-class at helping homeowners become customers of products and services that improve their lives and safety.
Our Systems for Success -
Customer Acquisitions
We are fueled by innovation, data-driven decision-making, and keeping up with the latest marketing trends, which is how we’re able to achieve billions of impressions across a variety of channels and acquire thousands of new customers every week.
Sales Expertise
We train our team to understand how to meet the needs of each individual customer, ultimately leading them toward purchasing a system tailored to their specifications, budget and needs—no more, no less.
Reliable Installations
Our technicians undergo rigorous training and certifications, ensuring the highest levels of customer support. On top of that, our single-appointment process, same-day installation, and 11-step home risk assessment promise thoroughly protected families each time we enter their homes.
Customer Experience
From our service-oriented sales representatives to our certified technicians, each member of the DEFENDERS team plays an important role in customer retention and company growth. Our customer care team is dedicated to ensuring our consumers are completely satisfied with their service, systems, and feel confident in their choice of working with DEFENDERS.
We Are Called to Grow & Inspire Leaders Who Love & Serve People.
In a world of chaos and confusion, we create order and simplicity. Our team of self-motivated, driven individuals are continuously searching for new opportunities to improve not only themselves, but our systems and processes. This commitment is how we maintain the highest quality of service and customer care (and our A+ BBB rating).
We encourage our team to be at the grassroots level when it comes to company growth. If there's a better way of doing things, if a system needs improvement, or if a team member has a new idea for how to enhance our efforts, we want to know. We push our employees to treat DEFENDERS as if it was their own company. This correlates with our Four Passions and Core Values, which drives DEFENDERS to achieve success as a business through a high-performance team of talented individuals.
Company History
Humble beginnings lead to a successful company rooted in teamwork.
In 1998, Dave Lindsey had the idea to start his own security systems company. Fueled by incredible determination and imagination, Lindsey transformed his home into an office, built a small team, and by that September, the group was on their way to becoming what is now a world-class company.
There were roadblocks, as you'd expect a growing business to run into, however Lindsey's team continued to persevere. Long days and nights turned leads into sales, sales into loyal customers, and eventually, the small team became a recognizable force of drive and integrity in the home security industry.
Over time, the home office was upgraded for corporate headquarters, the small team grew into more than 2,000, and sales had gone from good to exceptional, and although growth came quick, the company maintained its entrepreneurial and team-oriented spirit.
Today, DEFENDERS prides itself on our humble beginning, intelligence, and dedication to our vision of success-and we believe these qualities can come from anyone. We've watched janitors become top sales personnel, engineers climb ranks to regional sales managers, and construction workers become top representatives. We're a place where people are called to reinvent themselves, follow their passions, and achieve their goals.
Benefits
401k - It’s important for our team to plan for the future. We offer a competitive 401k program with opportunity for company matching.
Medical - The health of our team members is of utmost importance. We offer a variety of medical plans that are designed for all statuses including single all the way up to full family coverage.
Vision - DEFENDERS offers a competitive vision plan that is available to all employees.
Dental - DEFENDERS offers competitive dental plans that are available to all employees.
Team Members - DEFENDERS offers the opportunity for current team member to refer their friends, families and colleagues to any open position within the company. If that person is hired and hits specific criteria, the current team member receives a monetary bonus for bringing in top talent to our organization.
DEFENDERS University - Our online portal is filled with free classes for self-improvement both professionally and personally. Some of our courses include: time management, leadership training, and financial management.
Training Programs - Our training department, which is ranked 17th in the world, offers training for everyone on our team, from security installation technicians to sales to marketing. Through education, we're ensuring our team feels confident in their skills and are up-to-date on the latest trends in home security.
Tuition Reimbursement - If you feel compelled to further you education, we're here to help.
Kindercare Discount - We know daycare is an expensive necessity, so we offer discounted rates for you and your little ones.
Wellness Discount - DEFENDERS provides as many healthcare discount opportunities as possible so employees aren't burdened by high premiums and unreasonable rates.
Employee Alarm System Program - We spend so much of our time protecting others. DEFENDERS wants to ensure that we protect our team. All team members are eligible for a complete home security system with 24/7 ADT monitoring at a discounted rate!
Four "Giving Days" - We offer all team members the opportunity to take time off from work to volunteer at local organizations and charities.
Two "Me Days" - Everyone needs some time to themselves we want our team to feel refreshed, revived, and ready for the day, even if that means taking one or two off.
Adoption Assistance - At DEFENDERS, family is one of the most important things, so we're here to help you if you'd like to grow yours. We'll work with you through some of the difficult aspects of the adoption process, providing resources and references to make things easier.